Matt Duncan "Soft Times" LP

SHIPPING:

We ship Monday through Friday. Orders typically ship within 24-72 hours. Tracking is sent to the email you provide at check out and may take a few days to become active.

Any items ordered with Pre-Orders will be held until they can all ship together. If you need in stock items faster please order them seperately.

RETURNS:

Returns are only accepted on damaged or defective items. Return requests must be made within 7 days of delivery. Please save the original packaging.

If you own a Crosley, Victrola or any other lower end turntable that has no ability to adjust the weight of the tone arm and are experiencing skipping on a new record please try the "Penny Trick". Simply place a penny on the top of the cartidge and it should provide enough weight to resolve your issues. While a great entry to the world of vinyl we do recommend upgrading to a turntable with a tone arm that can be adjusted as this issue will randomly occur. We do not take returns in these cases.

Resellers: If you are buying from us for resale we honestly don't mind. However, please don't panic if something you bought suddenly isn't flipable for more money and then try to return stuff to us because you feel like you made a bad investment choice. Despite our outsized reputation we're a small shop, not amazon. Absorbing these costs adds up on places like ours. Plus a little patience always tends to pay off.

CANCELLATIONS:

Due to an increasing number of payment processors no longer returning transaction fees to sellers on cancelled orders and rising labor costs any orders or pre-orders that need to be cancelled before shipment will be assessed a 5% cancellation/restocking fee on the order total including shipping and any other taxes or fees associated with the order.

Thank you for your understanding.